When you are having an issue in your home, it can make you become very anxious:
- How fast can I get this fixed?
- Who do I call?
- Can I trust the person coming in my home?
- How much is this going to cost me?
- Will I have to take off work to wait around for the contractor?
Hoffmann Brothers understands all the frustrations and headaches that can come with having a problem in your home. We have built our company on making sure that you feel at ease, when you have to make a home repair call.
Here’s what you can expect during a service call from our team at Hoffmann Brothers
Reliable, Trust Certified Screened Employees
Our employees are Trust Certified. This means that they are all drug tested, background checked, and motor vehicle inspected upon hire and periodically all along. We have good people that you can trust while in your home. We also perform continued training and random drug testing throughout the year.
We hire the best people: ones you can trust coming into your home and who know what they are doing when it comes to a repair or installation. We require everyone to pass our in-house test for technical proficiency, and typically only 1 – 2% of applicants pass this screening. We thrive on knowing that we can provide top hands and minds in the industry to benefit each client we visit. We pride ourselves on customer service and if at any point you don’t feel as though you received 5-star service, then please let your technician or you can call our office.
We Make It Easy to Contact Us
If you are having a problem, you can call us, text us, email us, or contact us via our online form. One of our Customer Experience coordinators will ask you the questions needed to ensure that we send the right technician out to your home, and we make sure our team members are aware of the nature of your existing issues.
Simple Straightforward Appointment Scheduling
We don’t want you to sit around and wait all day for us. For this reason, we do not schedule exact times or even time frames. Once the appointment is made, we will let you know the day that we are available and we will give you update calls at 10, 2 and 4p. This allows you to go about your day and not wait around for us at home. When we have a technician ready to come to your home, we will give you a 30-minute phone call before we head in that direction. If that time simply does not work for you, we will try another time.
We Protect and Value Your Home and Property
Hoffmann Brothers values your home & your family as much as you do. Here’s how we strive to make a difference.
We Will Not Park In Your Driveway Without Your Permission
We recognize that your driveway is your personal space and we respect that. We will make sure where we are parked is to your liking and out of the way.
We Will Wear Floor Savers And Put Down Runners In Your Home
Hoffmann Brothers protects your property like it is our own. We will cover our shoes while in your home and put down the floor runners to protect your floor from any dust or dirt.
Complete Liability & Comprehensive Insurance Coverage While Working In Your Home
Hoffmann Brothers is covered with up to two million dollars, when the state minimum is $50,000.
When We Are Complete, We Will Clean Up The Area Thoroughly And To Your Satisfaction.
We will go over the job with you and make sure you are happy with our work. We will take all our trash with us when we leave.
Upfront Pricing with No Surprises
We understand how important a budget is for planning your life. We have upfront pricing, so there will be no surprises and you will know what each option will cost you. We also get your approval before we start any work. Our technicians will set the agenda for what you can expect during the call. We will ask you questions to ensure that we properly look at the systems having issues. Once we do our diagnosis, we will provide you with options and let you choose what is best for you and your family.
If you’d like to learn more about Hoffmann Brothers, be sure to visit our About page. We appreciate your business and you choosing Hoffmann Brother for all your home service needs.