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How to fix an electrical outlet that's not working?

Learn how to safely diagnose and repair a non-working electrical outlet with our step-by-step troubleshooting guide. Restore power and stay safe with ease.

Reviewed by Content Team

Head of Content, D. Gorenko

Updated June, 5

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How to fix an electrical outlet that's not working?

 

Safety First: Turn Off Power

 

Before inspecting or repairing a non-working electrical outlet, your first and most crucial step is safety. To ensure your safety, turn off the breaker controlling the outlet from your home's electrical panel. If you're unsure which breaker controls the outlet, turn off the main breaker to provide complete safety.

 

Check the Outlet with a Device

 

After shutting off power, verify again that power is off using a voltage tester. Insert the tester leads or probe directly into each slot. If no power is detected, you can proceed safely to inspect and repair.

 

Inspect Nearby Outlets, Switches, and GFCIs

 

Often, outlets in one room share a circuit with nearby outlets, switches, or Ground Fault Circuit Interrupter (GFCI) outlets. Before working on the outlet itself, look around your home or office for any tripped GFCI outlets. Typically, GFCIs are installed in kitchens, bathrooms, garages, laundry rooms, and outdoor spaces. If you notice a tripped GFCI, press the reset button; sometimes, this simple step restores power to the outlet that isn't working.

 

Examine Circuit Breakers

 

Visit the electrical panel in your home and inspect the breakers. A tripped breaker usually moves from the "ON" position toward "OFF" but might not look entirely off. Reset it by firmly flipping it off and then back on. A correctly operating breaker should click distinctly into the "ON" position. If the breaker immediately trips again, it's a sign of a deeper electrical issue that might need professional inspection.

 

Closely Inspect or Replace the Outlet

 

If the above checks don't fix the problem, it's time to examine the outlet itself. Remove the outlet safely from its junction box, carefully loosening the screws, and gently pull it outward to inspect connections. Look for signs of loose wires, damaged insulation, or burnt marks on the outlet. If you spot any damage or loose wiring, re-tighten the connection screws, re-secure the wires properly, or plan to replace the outlet entirely. Always ensure metal wires are securely attached to their respective connections (hot wires are typically black or red; neutral white; ground copper or green).

 

Inspect for Corroded or Burned Connections

 

Corrosion or burnt markings around terminals and connections are signs indicating overheating. If a wire or the outlet itself appears burnt, replace both the outlet and the wire sections impacted. Such deterioration is a major cause of an outlet not functioning properly. Always seek professional assistance if you’re uncertain about the extent of wire damage or visual inspection results suggest a fire hazard.

 

Test or Replace the Outlet Itself

 

Sometimes, underlying electrical failure may be internal to the outlet. In that case, purchasing and installing a new outlet is the safest and most efficient solution. After replacing, restore power, verify proper connection with a tester, and reattach the outlet securely within its protective box.

 

Confirm Proper Circuit Load

 

An overloaded circuit can also cause outlet failure. It's crucial to evaluate your electrical load. Remove or unplug devices that draw heavy electrical power (e.g., space heaters, air conditioners) from the circuit. If conditions improve, consider moving these appliances to a different circuit or have a dedicated circuit installed by a professional.

 

When to Call a Professional Electrician

 

If troubleshooting the above recommendations still leaves you with an outlet that won't work, it's time to call in licensed electricians to diagnose more complex problems such as internal wiring damage or circuit overload issues. Electricity poses significant hazards, and unresolved issues often require professional attention. Licensed electricians, such as those serving residents and businesses in St. Louis and Nashville, have the technical expertise and tools to handle sophisticated electrical evaluations safely.

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