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Samsung Washing Machine HE Error Code Explained: Meaning, Causes & Fixes

Uncover the meaning behind the Samsung washing machine HE error code. Learn common causes and quick fixes to get your machine running smoothly again.

What does the HE error code on Samsung Washing Machine mean?

 
HE Error Code Definition
 
The HE error code on a Samsung Washing Machine indicates that the machine has detected an issue with its heating system. This code is used to alert the user that the water is not reaching its expected temperature during the cycle. Often, the washing machine monitors the heating element and temperature sensor to ensure that the water heats to the proper level needed for an effective wash. When the system detects any discrepancy in performance—such as the water not heating at all or not self-regulating within the designed temperature range—it triggers the HE error code as a safety measure to prevent further complications.

 
How the System Recognizes the Issue
 

  • The washing machine’s control board continuously checks the performance of its heating element during a cycle.
  • If the temperature sensor registers readings that are outside the normal operating range, the system interprets this as an abnormality with the heating process.
  • The HE error code is then displayed to inform you that there is an issue within the heating mechanism that needs attention.
  • This alert is meant to prevent the machine from running inefficiently and to protect it from potential damage caused by overheating or underheating.

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What could be causing the HE error code on a Samsung Washing Machine?

 
Electrical Connection Issues
 

  • Loose or corroded wiring between the heating element and the electronic control board can lead to intermittent current flow that causes the machine to register the HE error code.
  • Faulty connectors or damaged wires from repeated bending or vibration during operation may disrupt the power supply, affecting the heater’s performance.
  • Problems with the wiring harness or poor solder joints on circuit boards might interfere with proper diagnostics, resulting in the error code.

 
Heating Element Malfunctions
 

  • A worn-out or broken heating element may not be able to generate the required temperature, causing the machine to detect a fault and trigger the HE error indicator.
  • Internal damage or mineral scale buildup on the element can decrease its heating efficiency, potentially triggering sensor warnings.
  • Electrical resistance issues within the element can result in inconsistent performance that the control board interprets as a heating error.

 
Sensor and Thermistor Problems
 

  • Malfunctioning temperature sensors or thermistors may feed incorrect temperature readings back to the control board, leading to error detection even if the heater itself is functional.
  • Electrical shorts or open circuits in sensor wiring can cause erratic readings, misinforming the system about the actual water temperature.
  • Calibration drift over time means that sensors may no longer accurately measure the heating element’s temperature, triggering the error code.

 
Control Board and Relay Faults
 

  • The control board might have internal faults or software glitches that misinterpret normal temperature variations as a heating problem.
  • Faulty relays on the board can lead to improper activation of the heating element, causing the system to detect an error.
  • Component degradation on the board, such as burnt resistors or capacitors, may affect the power regulation to the heating circuit.

 
Other Contributing Factors
 

  • Exposure to moisture or temperature extremes can accelerate the deterioration of electrical elements and sensors, contributing to error detection.
  • Accumulated detergent residue or mineral deposits might indirectly affect sensor readings or the efficiency of the heating element, influencing the error code.
  • Inconsistent voltage supply from the power outlet or power surges may damage the heating circuit components and lead to erroneous error reporting.

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How to fix the HE Error on a Samsung Washing Machine?

 
Reset the Washing Machine
 

  • Disconnect the washer from its power source for at least 15 minutes to allow the electronic controls to reset.
  • Reconnect the machine and run a brief cycle to verify if the HE error clears.

 
Inspect Electrical Connections
 

  • Ensure that the power cord is securely connected to the outlet and the wiring within the machine is free from damage or loose connections.
  • If comfortable doing so, remove the rear panel and visually examine the internal wiring leading to the heater components and sensors.
  • Reseat any connectors that might appear loose or corroded.

 
Examine the Heating Element
 

  • Locate the heating element and check it for visible signs of damage such as burn marks or corrosion.
  • If you have a multimeter and are familiar with electrical testing, measure the resistance of the heating element to ensure it is within the manufacturer’s specified range.
  • Should the test indicate a fault, replace the heating element with a compatible part following the manufacturer’s guidelines.

 
Check the Temperature Sensor and Thermostat
 

  • Identify the sensor that monitors the water temperature and examine its wiring and mounting for any signs of wear or disconnection.
  • Clean any dirt or mineral buildup on the sensor contacts, which can interfere with accurate readings.
  • If the sensor tests out of range or shows irregular readings, replace it to restore proper functionality.

 
Inspect the Control Board
 

  • Look over the control board for any obvious signs of damage such as burnt components, discoloration, or damaged solder joints.
  • If your visual inspection or prior troubleshooting suggests that the board is malfunctioning, verify all connected cables and sensor inputs to rule out wiring issues.
  • In cases where the control board is suspected to be faulty, replacing it should be considered, ideally with the guidance or assistance of a qualified technician.

 
Conduct a Post-Repair Test Cycle
 

  • After completing the troubleshooting procedures and any component replacements, run a short wash cycle.
  • Monitor the machine closely to see if the HE error reoccurs during operation.
  • If the error clears and normal operation resumes, the repair process can be considered successful.

 
Seek Professional Assistance if Necessary
 

  • If the error persists after performing these steps, it may indicate a more complex underlying issue.
  • Contact an experienced appliance repair technician who is familiar with Samsung washing machines for further diagnosis and repair.

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